Terms & Conditions

In these Terms and Conditions, the company Vítor Manuel Lopes Baptista, owner of the Fitcore software platform, shall be referred to solely as “Fitcore”.

Fitcore is a Software as a Service (SaaS) providing digital and IT solutions in the fitness domain through a Website, an Online Portal, and a Mobile App. These Terms and Conditions govern the use of Fitcore services across each of these media.

By accessing or using Fitcore, you accept being bound by these Terms and Conditions..

1. Service Use

Users may utilise Fitcore services only for lawful purposes and in accordance with these Terms and Conditions. Users agree not to use Fitcore services:

• In any way that violates any applicable federal, local, or international law or regulation;
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way;
• To transmit, obtain, or send any advertising or promotional material without our prior written consent;
• To impersonate or attempt to impersonate Fitcore, a Fitcore employee, another user, or any other person or entity;
• To engage in any other conduct that restricts or inhibits any other person's use or enjoyment of Fitcore services, or which, as determined by us, may harm Fitcore or users of Fitcore services.
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2. Intellectual Property Rights

The User acknowledges that the Fitcore software - including the Website, Online Portal, Mobile App, and all related features, information, characteristics, structure, and content (including but not limited to textual, visual, graphic, image and photographic, video, and audio content) – is the property of Fitcore, its licensors, or other providers of such material, and is protected by international copyright laws, registered trademarks, patents, trade secrets, and other intellectual property or proprietary rights laws.

By sharing and publishing content, whether image or text, the User agrees to transfer the rights to such content to Fitcore. The User is also responsible for ensuring that any shared or published content does not infringe upon any copyright and/or intellectual property rights.

The User agrees that, without prior written authorisation from Fitcore, they are not permitted in any way to sell, copy, modify, transfer, transmit, or publish the aforementioned information and content included in the Service.
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3. Disclaimer of Warranties

The use of Fitcore's services is at the User's sole risk. Fitcore makes no warranties, express or implied, and hereby disclaims and negates all other warranties, including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other rights.
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4. Limitation of Liability

In no event shall Fitcore, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including, without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; (iv) unauthorised access, use, or alteration of your transmissions or content.

5. Payments, Subscriptions and Cancellations

Fitcore offers four service plans from which the User may choose and purchase, depending on the desired features. The Plan Base, Plan Pro and Plan Business are acquired through payment and subscription, either monthly or annually, with fixed prices available on the Fitcore Website under the “Pricing” page.

Plan Enterprise is custom-tailored, and its features and specifications vary according to the client's request, following a meeting with Fitcore team. The price and payment terms of Plan Enterprise depend on each proposal and must be defined and stipulated in a contract to be signed by both parties, after Fitcore presents a quotation.

1. The initial payment for the Base, Pro and Business Plans is charged at the time the plan is purchased. Subsequent payments are automatically renewed: (i) every 30 days in the case of a monthly subscription; (ii) every 364 days in the case of an annual subscription. Payments are automatic and renew for identical periods until the subscription is cancelled, either by the User or by Fitcore's administration in the event of a breach of these Terms and Conditions.
2. All payments are non-refundable. Cancelling a subscription takes effect only at the end of the current subscription period, provided the account has not been deleted by the User before that time.
3. Fitcore reserves the right to terminate or suspend your account and to refuse current or future access to our Service for any reason at any time.
4. Payments and subscription charges are processed through third-party payment platforms such as PayPal, Visa, MasterCard, and Maestro, which are responsible for the security of clients’ financial data. Fitcore does not store any information related to payment methods, including banking or related details.
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6. Personal Information

To ensure the protection of the User’s personal information, the User must ensure that the devices used to access our platform and Services are free from harmful software, computer viruses, and worms. Fitcore is not responsible for any unauthorised or unwanted access, nor for any consequences resulting from poor digital security on the User’s devices. The User is also responsible for keeping their password and other account information secure and private.

For more information, please refer to our Privacy Policy.

7. Artificial Intelligence Chatbot

The User should be aware that Fitcore’s chatbot (referred to as TITA – Technologically Integrated Training Assistant) is powered by artificial intelligence and does not replace the professionalism and expertise of our collaborators. Therefore, the User should consult appropriate professionals when in doubt regarding health-related or other important matters.

Fitcore accepts no responsibility for any physical, material, or moral damage, whether direct or indirect, caused by the artificial intelligence chatbot.

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8. Promotions and Advertising

Fitcore reserves the right to promote or advertise any products, individuals, and services directly to Users of the Base, Pro, and Business Plans via each User’s account and profile, without requiring prior consent from the plan purchaser.
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9. Online Subscription Feature

Fitcore provides an online subscription management feature for purchasers of the Base, Pro, Business, and Enterprise Plans. This feature allows the purchaser to manage their clients’ subscriptions conveniently and efficiently through our integration with Stripe. However, Fitcore is not responsible for any issues or problems that may arise during the payment or subscription management process. In addition to any fees charged by Stripe, Fitcore applies a 1% fee on each online transaction to cover support and maintain service quality for this feature.

10. Cookies Policy

Fitcore’s platforms use cookies to optimise and improve Users’ browsing experience. The employed cookies do not retain data capable of identifying the User. They only collect general information that helps understand User activity on Fitcore-related websites. This includes, for example, access location, session duration, device type (desktop or mobile), operating system, pages visited, and other aspects related to User behaviour and preferences.

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11. Changes to the Terms and Conditions

Fitcore reserves the right, at its sole discretion, to modify or replace these Terms and Conditions at any time. If any revision or update is made, we will notify Users by email or via a notice on our website, at least 30 days prior to the new terms taking effect.
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12. Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the European Union. If any clause or part of these Terms and Conditions is found to be inconsistent with applicable law, the validity of the remaining clauses and parts shall not be affected.
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13. Contact Us

If you have any questions regarding these Terms and Conditions or Fitcore’s services, please contact us at [email protected]

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Last updated: august 8, 2025.