Privacy Policy

We are committed to protecting the privacy of our Users.

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Information Collection
Information Use
Security

Last updated: august 8, 2025.

Fitcore is a Software As A Service (Saas) which provides IT and digital solutions in the fitness sector, delivered through a Website, an Online Portal, and a Mobile App.

By using our software and services, you agree to the terms of this Privacy Policy.

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Personal Information Collection

  1. Account information: We collect personal information from Users when they register to create an account on our SaaS platform, use our software, or contact us for support. This may include name, email address, phone number, tax identification, and other account details necessary for setting up and managing your account. Users can update and correct their account information at any time by logging into their account settings.
  2. Profile information: When completing the initial physical condition assessment questionnaire, Users will be required to provide anthropometric, clinical and general health data, as well as information about their physical activity and dietary habits.‍
  3. Usage data: We may collect information about how you interact with our Website and platforms, including your IP address, browser type and pages viewed. This helps us improve our platform and deliver a better experience to the User.‍
  4. Project data: Your personal information, records, activity, activity history, files, and project-related communications on any of our platforms (Website, Online Portal, Mobile App) are securely stored. We do not access or share your project data, or that of your clients, with third parties, unless necessary for support purposes or as described in this Privacy Policy.

Use of Personal Information

  1. Service provision: We use your personal information to deliver, personalise, and improve our software and services. This includes providing project management features, problem solving, and enhancing the overall User experience.
  2. Activity provision: The personal information collected from clients through the initial physical condition assessment questionnaire is provided to each respective collaborator for professional purposes related to the Fitcore project. This data will only be processed by professionals bound by confidentiality and solely as necessary for the provision of their services.
  3. ‍Communications: We may use personal information to market our products and services to Users, and to send important updates or other relevant information related to their account via email.‍

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Disclosure of Personal Information

We do not sell, transfer, share, or rent personal information to third parties. We may disclose personal information to our partners, service providers, or others who deliver services on our behalf. These providers are bound by confidentiality agreements and only receive the information necessary to carry out their services.

We may also disclose personal information if required by law, or if we believe in good faith that such disclosure is necessary to protect our rights or the safety of others.

Data Retention

We retain Users' information for as long as necessary to provide our services and fulfil the purposes described in this Privacy Policy. Users may request the deletion of their account and associated data at any time.


Security of Personal Information

We take appropriate measures to ensure the protection of personal information against unauthorised access, disclosure, and alteration. However, no data transmission over the internet can be guaranteed to be completely secure.

We cannot guarantee the security of personal information transmitted to our platforms. Users should be aware that it is their responsibility to ensure that the device used to access our platforms is adequately protected against harmful software and/or computer viruses. Likewise, Users should be aware of the risk that personal data and passwords may be accessed by third parties.


Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make any material changes to this Privacy Policy, we will notify users by email or by posting a notice on our Website, at least 30 days prior to the new terms taking effect.


Contact us

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at [email protected].